FAQ

Frequently Asked Questions

ORDERS & PAYMENT

How do I pay for my order?
We accept Cash on Delivery (COD) across Pakistan, as well as direct bank transfer. Details are shown at checkout.

Can I change or cancel my order after placing it?
Yes email us at mbilaljamshed2002@gmail.com within a few hours of ordering and we'll update or cancel it before it ships.

SHIPPING & DELIVERY

How long does delivery take?
3–5 business days within Pakistan, 7–14 business days for international orders. Shipping is free on every order.

Do you ship internationally?
Yes, worldwide. Note that any customs or import duties are the buyer's responsibility.

How do I track my order?
You'll receive a tracking link by email or WhatsApp once your order ships.

RETURNS & EXCHANGES

Can I return or exchange a cap?
Yes exchanges are accepted within 7 days of delivery if the item is unworn and in original packaging. See our full Refund & Exchange Policy for details.

What if my order arrives damaged?
Email us within 30 days at mbilaljamshed2002@gmail.com with photos and your order number we'll sort out a refund or replacement.

CUSTOM ORDERS

Can I get a cap made with my own design?
Yes. Visit our Custom Cap product page, upload your design or send it to us directly, and we'll produce it to spec. Production takes 5–7 business days.

Are custom caps returnable?
Custom pieces are final sale once production starts, unless the item is damaged or defective.

SIZING

What sizes are available?
Our caps use an adjustable strap and are designed to fit most head sizes, roughly 55–61cm.